Terms and Conditions

  • 1) Once Order is Placed, your order is processed.

    2) It takes 48 Hours to confirm payment with the bank.

    3) Once payment is confirmed with bank, your order is packed and shipped.

    4) Once order is shipped, you will receive an auto email with tracking details on your registered email with website.

    5) Complaints for Replacement of Breakage or Damage Products will be Acceptable Only within 48 hours after delivery.

    6) For any queries/details, mail us at care@bonn.in

    7) BONN may send you E-mails / SMS communication relating to the Products Information/Promotional activities/Offers Program from time to time on your registered contact details. In case of any objection with such E-mails/SMS, do mail us request on care@bonn.in to stop email/SMS in future. 


    Refund and Returning Policy

    Regarding Refunding of Amount:-

    We offer a 100% money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate). Returns for refund must be received back into the warehouse within 15 days from the date of Delivery. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods. We do not refund users for postage expense of the returning the goods.

    Regarding Replacement of Product:-

    In a few cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.

    Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.

    Payment Policy:-

    • BONN accepts the following forms of payment -
    • All electronic means like Debit Card / Net Banking/Mobile Payment
    • Payments are processed through CCavanue PG/BillDesk secure website.
    • MasterCard or Visa Credit Cards / Debit or ATM Card
    • Wire / Bank / Fund Transfer
    • Demand Draft
    • PayTm
    • Mobikwik
    • Cash on Delivery


    Shipping Information (with in India)

    • Shipping is free for Prepaid and Cash on Delivery Orders.
    • BONN using major courier partners like BlueDart, DTDC, Delhivery, GATI, FedEx, EcomExpress & Indian Post to ship parcel within India.
    • For Shipping information, Customer has to check within dashboard, Email and SMS for courier name, tracking number and live tracking of parcel.
    • Delivery time 3 to 5 working days from placing of order.